Terms and Conditions

Effective Date: September 3 2024

Welcome to **Where’s Wilson Carpentry**. By accessing or using our website [www.WheresWilsonCarpentry.ca] (the “Site”) and services, you agree to comply with and be bound by the following terms and conditions (the “Terms”). If you do not agree to these Terms, please do not use our Site or services.


1. Acceptance of Terms

By accessing the Site and using our services, you agree to these Terms and any additional terms applicable to specific services or products provided by Where’s Wilson Carpentry. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the new Terms.


2. Services

**Where’s Wilson Carpentry** provides woodworking and carpentry services, including but not limited to custom furniture, home renovations, workshops, and wood shop rentals. We reserve the right to withdraw, cancel, or modify any of our services at any time without prior notice.


3. Payment and Transactions

All payments for services or products provided by **Where’s Wilson Carpentry** are required in advance via cash or eTransfer. No refunds will be provided once a transaction is completed. Payment details and policies will be communicated to you at the time of purchase or booking.


4. Customer Expectations and Liability

We strive to provide accurate and reliable information on our Site and in our services. However, we do not guarantee that the information provided is error-free, complete, or current. We are not responsible for any errors or omissions or for any results obtained from the use of such information.

Where’s Wilson Carpentry is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Site or our services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.


5. Copyright and Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Where’s Wilson Carpentry or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or use any content from the Site for commercial purposes without express written permission from us.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal and non-commercial purposes, provided you do not violate any copyright or intellectual property rights.


6. User Behavior

When using our Site and services, you agree to:

- Refrain from unlawful behavior, including but not limited to hate speech, harassment, bullying, and spam.

- Not engage in any activity that disrupts or interferes with the operation of the Site or services.

- Not upload or distribute any viruses, malware, or other harmful software through the Site.

We reserve the right to disable or terminate your access to the Site and our services if you violate these Terms or engage in any behavior that we deem inappropriate or harmful.


7. Account Management

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to terminate your account or restrict your access to certain parts of the Site at our sole discretion.


8. Termination

We reserve the right to terminate or suspend your access to the Site and our services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.


9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved in the courts of British Columbia.


10. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Where’s Wilson Carpentry

Email: whereswilsoncarpentry@gmail.com 

Phone:778 241 1496  (text preferred)

Address: 32306 Marshall Road, Abbotsford BC, V2T1A4

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**Disclaimer**: This Terms and Conditions document is a general template and should be reviewed and customized to accurately reflect your business practices. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.

🔨 Where’s Wilson Workshop – Refund Policy

 

We’re proud of every birdhouse, peace sign, and weirdly wonderful wooden thing that leaves the shop. Each piece is crafted with care — and sometimes a bit of sawdust love. That said, we understand that not everything works out. Here’s our straightforward refund policy:

✅ Eligibility for Refunds

You can request a refund if:

  • You contact us within 7 days of receiving your item.
  • The item is unused, in original condition, and returned with original packaging (if applicable).
  • You have proof of purchase (receipt, email confirmation).
     

🚫 Non-Refundable Items

We do not offer refunds on:

  • Custom orders (if we made it just for you, it’s yours forever).
  • Workshop rentals once the date has passed or services have begun.
  • Items damaged due to misuse, improper storage, or cat-related chaos.
  • Gift cards and promotional discounts.
     

📬 How to Request a Refund

  1. Email us at info@whereswilsonworkshop.ca with:
    • Your order info
    • Photos (if relevant)
    • A short note about what went wrong
       

  1. We’ll respond within 3 business days with next steps. 
  2. If approved, you’ll receive a refund to your original payment method within 5–10 business days.
     

🛠️ Damaged or Defective?

If something arrived cracked, warped, or weird in a bad way:

  • Let us know within 72 hours of delivery.
  • Include photos and your order info.
  • We’ll replace it, fix it, or refund it — whatever makes the most sense (and keeps your dog safe and your peace sign peaceful).
     

💬 Final Notes

We’re a small operation with big heart. Please remember we’re real people building real stuff, one plank at a time. We aim to be fair, kind, and human — and we appreciate the same in return.

If you have any questions, reach out. We’re here. Usually sanding something.

— The Where’s Wilson Crew

Copyright © 2025 Where's Wilson Carpentry - All Rights Reserved.

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